GenAI continues to astound, but it also struggles to produce real business value outside of a few applications such as customer support chat and the productivity gains of producing rough drafts. While ...

KMWorld returned to the J.W. Marriott in Washington D.C. on November 19-21, with pre-conference workshops held on November 18.

Five9, provider of the Intelligent CX Platform, is launching Five9 AI Agents, the next generation of Five9 Intelligent Virtual Agents (IVA) that merge GenAI with conversational AI and natural language ...

Stuti is an Evaluation Officer at the World Bank’s Independent Evaluation Group (IEG). She works across human capital, country programs, and corporate evaluations. Recently, she contributed to IEG’s ...

Parallels a global leader in virtualization and end-user computing, is releasing Parallels RAS 20 (Remote Application Server), the latest version of its virtual application and desktop delivery ...

This further enables the company to provide a defensible technology strategy that leverages the right tool to solve each client's unique data challenges ...

The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes ...

KM experts joined KMWorld's latest webinar, Enabling Knowledge-Based AI, to examine key components and best practices for adopting AI-enabled approaches that evolve, extend, and power knowledge ...

Search, the smart choice for text retrieval since 1991, is unveiling version 2024.02 of its enterprise and developer product line, offering an array of new features engineered to increase the speed of ...

Versium, a leading provider of data-driven marketing solutions, is offering its Dedupe tool to empower businesses to easily deduplicate their customer data across multiple fields and prioritize it ...